Home > Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs MONICA VARELA relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term “MONICA VARELA” or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

THE USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS OF USE:

The content of the pages of this website is for your general information and personal non-commercial use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee, expressed or implied, as to the accuracy, timeliness, performance, completeness or suitability of the information, products and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. This site and the products offered for sale are on an “as is “ and “as available” basis. We are free to accept or to reject any orders. We may cancel orders and/or limit quantities of goods ordered.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. The material on this website is protected by copyright which is our exclusive property. Reproduction of this material and any designs it contains is prohibited.

All trademarks reproduced in this website, are the property of, or licensed to the operator, and may not be used or reproduced.

Unauthorized use of this website may give rise to a claim for damages or injunctive relief and/or be a criminal offense.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States and the State of New York. The courts of New York State shall have exclusive jurisdiction over any such dispute.

SHIPPING AND RETURNS

All orders are processed and shipped from the Dominican Republic. Please note orders are processed pending item availability and credit card verification (for international orders). You will be contacted if there are any issues with your order.

Orders placed (within Dominican Republic) Thursday – Monday before 12pm EST for in-stock items will be processed and shipped on Tuesdays.
Orders placed(within Dominican Republic) Tuesday – Wednesday after 12pm EST for in-stock items will be processed and shipped on Thursdays.
International orders placed Monday -Thursday will be processed and shipped next day.
International orders placed Friday after 12pm EST through the weekend will be processed the next business day, Monday.

MONICA VARELA does not ship to APO/FPO addresses or P.O. boxes. We do not ship on weekends and we do not offer Saturday delivery unless this has been requested and approved prior to purchase.

Please note there are exceptions to the above. If you need your order in a hurry please contact us at info@monicavarela.com prior to make sure your item is in stock and ready to ship.

Free International Shipping on all orders $600 and up.

In-store Pick Up* (Please confirm closest location to you and availability) – Free
Local Shipping (Dominican Republic) – Free
2nd Day Air** – $52
Overnight** – $90

PROCESSING TIME/CUSTOM ORDERS

All pre-ordered, back-ordered, out of stock, and custom pieces are made-to-order and take an additional 10-15 business days to produce.

Please note we cannot guarantee stock on all items. If you need something by a specific date or in a hurry please contact us at info@monicavarela.com first. We are happy to assist you.

INSURANCE

We fully insure your order all the way to you, which means your shipment is risk-free in transit.
For added security, we require a signature for all orders. If you choose to waive this, please put this in the comments section of your order, and note that we are not responsible for any lost items.

EXCHANGES

All purchases (except for custom pieces & Falie 3D) can either be exchanged or returned for store credit only within 10 days of receiving your order. If for some reason you want to make an exchange, we’ve made it is easy using our collection service. Just make sure you request your Exchange Merchandise Authorization (EMA) number within 10 days of receiving your order. If your exchange is of lesser value, the balance will remain in store credit. Store Credit is valid for 1 year from the date of issue.

Please email info@monicavarela.com with your order number in the subject line and we will help you with the return process.

Items should be sent back in brand new condition, unused, and with all MONICA VARELA tags still attached. Items sent for exchange that are damaged, worn, soiled or altered will not be accepted and may be sent back to the customer. Please also note, if there are special circumstances surrounding your exchange, a 20% restocking fee can be applied at our discretion.

All items on Sale are FINAL SALE once shipped and are therefore ineligible for exchange.

All items purchased with Merchandise Credit are FINAL SALE and are therefore ineligible for exchange.

All Falie 3D orders are FINAL SALE. More details in the Falie 3D section below.

If you purchased an item from an outside retailer and would like to return or exchange it, this must be done at the retailer. We are only able to process exchanges on pieces purchased directly from our store or monicavarela.com.

INTERNATIONAL POLICY

For all orders shipping outside of the Dominican Republic the ship-to recipient we will be responsible for any taxes or customs duties incurred.

All international orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.

All purchases must be paid for in U.S. dollars at the prices shown on our website

REPAIRS

If your MONICA VARELA purchase needs to be repaired for any reason please contact us directly at info@monicavarela.com. Please include your name, order number if applicable and reason for repair.

All repairs are done on a case-by-case basis.

If your piece requires repair and is within the first year of purchase, MONICA VARELA will cover the cost upon approval from a customer service representative. Not all repairs will be approved and covered.

There may be an additional charge for your repair, which you will be notified of prior to the work being done. Repairs can take up to 4 weeks to process and ship depending on the work needed.
Please contact info@monicavarela.com with any repair request and we will be happy to provide support. A repair fee may apply depending of repair. Standard repair fee include but are not limited to ring sizing, microscopic fiber repair, plating repair.

All repairs are subject to shipping charges.

Please do not send in an item for repair without contacting our team first.

We reserve the right to deny any unreasonable repairs, returns, and/or exchanges.

IN-STORE POLICY

All in-store purchases (excluding Falie 3D) can be either exchanged or returned for store credit within 10 business days of purchase. If your exchange is of lesser value, the balance will remain in store credit. Store Credit is valid for 1 year from the date of issue. Please note all custom orders made in store are final sale.