TÉRMINOS Y CONDICIONES
Welcome to the MÓNICA VARELA website.
The following Terms and Conditions of Sale (“Terms and Conditions”) apply to the offer and sale of products through this website (“the Site”). You acknowledge and agree that these Terms and Conditions, together with our privacy policy, constitute the complete and exclusive agreement between us regarding your use of the Site, and supersede and govern all prior proposals, agreements or other communications.
These Terms and Conditions are governed by the Dominican Republic legislation, specifically by Law No. 385-05 for the Protection of Consumer or User Rights, and all complementary laws and regulations.
By accessing or using the Site, you acknowledge that you have read, understood and agreed, without limitation, to these Terms and Conditions and are bound by their provisions. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS, YOU MAY NOT USE OUR SITE.
GENERAL PROVISIONS
The content of this website is for your general information and non-commercial personal use only.
In order to purchase products on the site, customers must: (a) be at least 18 years old or, if they are minors, be duly authorized by their legal guardian, (b) be consumers, meaning natural or legal persons, public or private, who acquire, consume, use or enjoy for personal purposes only, (c) register on the Site; and (d) have a valid credit card.
Neither MÓNICA VARELA, nor any third party provides any warranty, express or implied, as to the accuracy, timeliness, performance, completeness or suitability of the information, products and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
PRODUCTS
The products described on the site are offered in accordance with the provisions contained in articles 33, 34, 45 and 46 of Law 385-05.
The products offered are exclusively for personal and/or professional use. Customers are prohibited from any purchase for the purpose of integrating the products into a production process, transformation, resale or services to third parties. Please note that we will keep track of the purchases you make through the site. We reserve the right, with or without notice, to cancel or reduce the quantity of products to be delivered to the customer where, in our sole discretion, this would constitute a breach of these Terms and Conditions.
PRICES
All prices indicated for products available through the Site include the corresponding taxes and are expressed in US dollars. International shipping costs are to be borne by the customer and will be added to the price of the products. These are indicated separately on the order form.
ORDER PLACEMENT
To place an order, the customer must follow the instructions on the site. The customer can always change or remove products from the shopping cart or cancel the entire order during the checkout process before placing it.
Before payment is made, an on-screen notification will appear to redirect the customer to the store’s whatsapp chat. Here you will be contacted by a store representative to inform you about the availability of the item. If the item is in stock, the order processing time will be 24 hours. However, if the item is not in stock, the customer has the option to request to have the item made, which will take approximately 3 to 4 weeks.
After confirmation of availability, the customer will go back to the “checkout” page to make the payment or modify the order.
By placing an order, the customer acknowledges and declares that they have read all the instructions given during the checkout process.
Once the order has been placed, the customer will receive an email confirming receipt of the order. If this confirmation does not arrive within 24 hours of placing the order, the customer may contact us for assistance by calling +1 809-350-8629.
Should the customer have any questions or concerns when placing an order or if they wish to make any inquiries about a previous order, they may contact us by telephone at +1 809-350-8629 or by e-mail at the following address: infomv@monicavarela.com. For faster service, customers are advised to have their order number available.
Products will be charged to the customer at the time of purchase.
PAYMENT OPTIONS
The customer can pay for the products through PayPal, bank transfers or by credit card, the following being accepted:
- Visa
- MasterCard
- American Express
Likewise, all credit card holders will be subject to validations and authorizations made by the card issuer. If the card issuer denies the transaction, or for any reason does not authorize the transaction, either prior to or after the payment is made, we will not be liable for any delay or non-delivery.
ORDER INFORMATION
Orders will be processed Monday through Friday, excluding non-working holidays in the Dominican Republic, namely:
- New Year’s Day
- Epiphany Day
- Virgen de la Altagracia Day
- Founding Father Juan Pablo Duarte Day
- National Independence Day
- Easter Week
- Labor Day
- Corpus Christi Thursday
- Restoration Day
- Virgen de las Mercedes Day
- Constitution Day
- Christmas Eve (Working Day until noon)
- Christmas Day
- New Year’s Eve
This list is enunciative, but not limitative, as it also includes other holidays or non-working days declared by the Dominican State, which may vary.
All orders placed outside these hours will be processed on the next business day. Orders will take an estimated 24 to 48 hours to be processed.
For pre-ordered, out-of-stock or custom pieces, which are made to order, estimated processing time is 2 to 3 weeks. Please note that we cannot guarantee stock on all items. If you need something by a specific date or urgently, please contact us first via phone +1 809-350-8629 or by e-mail at the following address: infomv@monicavarela.com.
SHIPPING AND DELIVERY INFORMATION
Domestic deliveries will be made on business days from 8:00 am to 5:00 pm. Products will be delivered within a maximum of 7 days to any part of the country, after the order is processed.
Deliveries in Santo Domingo will be made directly to the address indicated by the client. For domestic deliveries, an external service provider will be used, so the customer must pick up his order at the agency or establishment of the provider. All of the information regarding the service provider and its location will be given to the customer after making the purchase.
For all orders shipped outside the Dominican Republic, an external shipping service provider shall be used. Shipments are dispatched exclusively on Wednesdays, and the delivery time will vary based on the date the order is placed. International shipping fees shall be borne by the customer and will be added to the final purchase price during checkout. Additionally, the customer shall be responsible for any applicable taxes, customs duties, or fees, which may be imposed by the destination country.
International orders over USD 500.00 will have free shipping.
For any other information regarding the status of your order or shipment, the customer should contact us by phone at +1 809-350-8629 or by e-mail at the following address: infomv@monicavarela.com.
To pick up the order at the store, the customer may come in from Monday to Friday from 8:00 a.m. to 5:00 p.m. Pick-ups are only available at the main store, located at Abraham Lincoln Ave., Progressus Building, Santo Domingo, National District, Dominican Republic.
SECURITY
For added security, we require a signature upon delivery of orders. If you choose to waive this, please place it in the comments section of your order and note that we will not be responsible for lost items.
CANCELLATIONS
The system may automatically cancel an order for one or more of the following reasons:
- Items not available;
- Inability to process payment information;
- Inability to deliver to the address provided;
- Duplicated order;
- Cancellation at the request of a customer.
If an order is canceled, the customer will receive an email explaining the reasons for the cancellation. The customer will not be charged for canceled orders. The customer has the possibility to place a new order after a cancellation.
CARE AND MAINTENANCE OF THE ITEMS
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RETURN POLICY
Items sold through this site may NOT be returned or exchanged.
Exchanges of new, unused, and unaltered merchandise, accompanied by proof of purchase, are permitted within 15 days from the date of purchase. The merchandise must retain all original tags and be in its original packaging. Credit notes will be issued exclusively, which shall be valid for a period of 30 days.
For international orders, these are considered FINAL SALE once shipped and are therefore not eligible for exchange.
In the case that a shipped item is received by the customer with any type of damage, the customer is required to contact us immediately by e-mail at the following address: infomv@monicavarela.com. The customer will be asked to provide a photograph of the damaged part so that we can make a proper evaluation of the case. This communication must be made within 24 hours of receipt of the order. Any claim made outside this period will not be considered valid.
In case it is confirmed that the item has suffered any damage, we will proceed to reship the item to the customer. Likewise, if the product is lost during the shipping process, we are committed to resend the product to the customer.
In case the customer has any other complaint about the order, they should contact us by phone at +1 809-350-8629 or by e-mail at the following address: infomv@monicavarela.com, so that they can be assisted. We will attend to the customer’s claim and offer an appropriate solution to his case, always respecting the legislation in force and the conditions of this clause.
OFFERS AND PROMOTIONS
All offers and promotions placed on the site are subject to their own terms and conditions. The customer’s participation in a promotion implies full acceptance of its terms and conditions.
INTELLECTUAL PROPERTY
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. The material which makes up this website is protected by copyright, which is our exclusive property. Reproduction of this material and any design contained therein is prohibited.
All trademarks reproduced in this website are the property of, or licensed to, the operator and may not be used or reproduced. Unauthorized use of this website may give rise to a claim for damages or injunctive relief and/or be a criminal offense.
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Your use of this website and any dispute arising out of such use is subject to the laws of the Dominican Republic. The courts of the city of Santo Domingo shall have exclusive jurisdiction over any dispute.
If you have any questions about our Terms and Conditions, please contact us by phone at +1 809-350-8629 or by e-mail at the following address: infomv@monicavarela.com.
MÓNICA VARELA
Santo Domingo, Dominican Republic